CHARLES ASSOCIATES LIMITED
Name of company
Charles Associates Limited (formerly trading as Catherine McGinley, Sole Agent)
Managing Director:
Catherine Charles MARLA (Member of Association Of Residential Letting Agents)
ARLA Propertymark membership:
Member of ARLA Propertymark Agents (Associaton of Residential Lettings Agents)
Membership Number: M0203823
Propertymark CMP Security Certificate.pd[...]
Adobe Acrobat document [640.1 KB]
Registered address -
******This is a registered administrative address not a visible high street office*******
2 Rothwell Street
Primrose Hill
London NW1 8YH
Registered Company Number
VAT Number
Deregistered for VAT since 21st November 2024.
Prior to this date my VAT number was 151252446
Contact details
Tel:+447973741837
Email: Catherine@charlesassociates.co.uk
Website: www.CharlesAssociates.co.uk
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Deposit Protection Scheme: Member of The DPS (Deposit Protections Scheme), this scheme into which Tenant's deposit money is lodged with the exceptioin of company rentals or rents exceeding £100,000 pa. These deposits are held in my company client account.
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Client Money Protection: |
Charles Associates Ltd is be a member of the ARLA Propertymark Client Money Protection (CMP) Scheme. The scheme provides some peace of mind to clients providing a source of compensation if their money has been misappropriated, and they are unable to recover it.
See Link for our Client Money Handling Procedures:
Policy Number: PROPERTYMARK CLMP POLICY C0127110
?Propertymark CMP Security Certificate?.[...]
Adobe Acrobat document [640.1 KB]
Redress Scheme - The Property Ombudsman
The Property Ombudsman
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Registered in England: 3339975 Registered Office: Milford House 43-55 Milford Street Salisbury Wiltshire SP1 2BP Tel: 01722 335458 Membership Number: D9322 (Charles Associates Limited) |
The Property Ombudsman (TPO) scheme has been providing consumers and property agents with an alternative dispute resolution service for 25 years and provides consumers with a free, impartial and independent alternative dispute resolution service.
Below please find details of our In-House companints procedure.
CHARLES ASSOCIATES LIMITED
IN-HOUSE COMPLAINTS PROCEDURE
I am committed to providing a professional service to all my clients and customers. When something goes wrong, I need you to tell me about it. This will help me to address improve my standards.
If you have a complaint, please put it in writing, including as much detail as possible. I will then respond in line with the timeframes set out below (if you feel I have not sought to address your complaints within eight weeks, you can refer your complaint to the Property Ombudsman to consider without my final viewpoint on the matter).
What will happen next?
I will send you a letter acknowledging receipt of you complaint within three working days of receiving it, enclosing a copy of this procedure.
I will then investigate your complaint and review your file. A formal written outcome of the investigation will be sent to you within 15 working days of sending the acknowledgement letter.
If, at this stage, you are still not satisfied, you should contact me again and I will arrange for a follow up review to take place.
I will write to you within 15 working days of receiving your request for a review, confirming my final viewpoint on the matter.
If you are still not satisfied after the last stage of the in-house complaint procedure (or more than 8 weeks has elapsed since the complaint was first made) you can request an independent review from The Property Ombudsman without charge.
The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306
Email: admin@tpos.co.uk
www.tpos.co.uk
You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Catherine Charles MARLA
Property Consultant
Charles Associates Limited
Mobile: (+44) 7973 741837
catherine@charlesassociates.co.uk
www.charlesassociates.co.uk
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